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Citizen Satisfaction Survey

The Glastonbury Police Department is seeking feedback on the quality of service we provide to the public, and we are encouraging community members to respond to our satisfaction survey.  We take great pride in providing quality, professional service to all members of the Glastonbury community and we want to ensure that we are being responsive to community needs. Your input is invaluable in helping us improve and enhance our services, and plan for the future.

Please take a few moments to complete and submit the survey below. Should you wish to complete a paper copy, you can find them at the following locations:

  • Police Department lobby (2108 Main St.)
  • Customer Service Center at Town Hall
  • Welles-Turner Memorial Library
  • Riverfront Community Center 

Thank you for taking our survey. We appreciate your time and feedback.

Chief Marshall S. Porter

Please correct the fields below:

1
Have you had contact with any member of the Glastonbury Police Department staff within the past year?
Have you had contact with any member of the Glastonbury Police Department staff within the past year?
2
With whom did you have contact (select all that apply)?
With whom did you have contact (select all that apply)?
3
In what capacity did you interact with a police department employee (check all that apply)?
In what capacity did you interact with a police department employee (check all that apply)?
4
During your interaction were you treated with professionalism, dignity, and respect?
During your interaction were you treated with professionalism, dignity, and respect?
5
Do you feel the representative listened to your concerns and attempted to help resolve your issue?
Do you feel the representative listened to your concerns and attempted to help resolve your issue?
6
How quickly was our response to your call for service?
How quickly was our response to your call for service?
7
Overall, how would you rate service to the community provided by the Glastonbury Police Department?
Overall, how would you rate service to the community provided by the Glastonbury Police Department?
8
Overall, how would you rate the level of Glastonbury Police Department staff competence?
Overall, how would you rate the level of Glastonbury Police Department staff competence?
9
Overall, how would you rate the level of Glastonbury Police Department staff professionalism?
Overall, how would you rate the level of Glastonbury Police Department staff professionalism?
10
Would you be hesitant to contact the Glastonbury Police Department for assistance?
Would you be hesitant to contact the Glastonbury Police Department for assistance?
11
Over the past year, do you believe crime in Glastonbury has:
Over the past year, do you believe crime in Glastonbury has:
12
Overall, how safe do you consider the Town of Glastonbury?
Overall, how safe do you consider the Town of Glastonbury?
13
How safe do you consider yourself in Glastonbury?
 *
How safe do you consider yourself in Glastonbury?
Not Safe Safe Very Safe
In your home?
In your neighborhood?
Shopping?
Visiting parks/recreational areas?
14
How concerned are you with the following in Glastonbury?
How concerned are you with the following in Glastonbury?
Not Concerned Concerned Very Concerned
Burglary
Robbery
Identity Theft/Internet Crimes
Vehicle Theft/Theft from Vehicle
Traffic/Parking Congestion
Speeding
Drunk Driving
Distracted Driving
Drug Use/Sale
Vandalism/Graffiti/Littering
Juvenile Issues (e.g., crime, loitering, supervision, drugs/alcohol)
Solicitors
Panhandling
15
How would you rate the Glastonbury Police Department's service in the following areas?
How would you rate the Glastonbury Police Department's service in the following areas?
Needs Improvement Meets Expectations Exceeds Expectations
Crime control and investigation
Traffic control and enforcement
School Resource Officers
Juvenile outreach programs
Elderly outreach programs
Crime prevention programs
Community Policing programs
Neighborhood patrols
Community notifications/Social Media
16
Please use this space to provide any additional feedback you believe will help clarify your answers or improve our service to the community. 
Please tell us a little bit more about yourself by answering the following questions. 
17
Gender
Gender
18
Age group
Age group
19
Race/Ethnicity
Race/Ethnicity
20
Household Income
Household Income
  1. To receive a copy of your submission, please fill out your email address below and submit.

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