Glastonbury residents, ages 60 or older and residents over the age of 18 who have certification of a medical disability that is permanently and/or completely disabling are eligible to use the Dial-A-Ride Service.

Persons under the age of 60 with medical restrictions must apply for a disabled rider’s card.

Applications for disabled riders can be obtained from Senior Services. You can also download an application through the link below. The application must be completed by the applicant and their physician, and returned to Senior Services at 300 Welles Street, Glastonbury, CT 06033. 

Application for Disabled Riders 

There is no fee for Dial-A-Ride services to any destination in town, or to the Putnam Bridge Plaza.   Transportation fees are assessed for out of town trips based on round-trip mileage.

MONEY SHOULD NOT BE EXCHANGED BETWEEN THE RIDERS AND THE DRIVERS AT ANY TIME.

The Glastonbury Dial-A-Ride service provides daily transportation for eligible residents to and from destinations within the town of Glastonbury.

Trips for shopping & recreational purposes are routinely scheduled by Senior Services to destinations outside of Glastonbury.

The Dial-A-Ride service does not provide transportation to medical appointments outside of Glastonbury.

Please Note: Glastonbury Dial-A-Ride service does not transport residents of Nursing/Convalescent Homes.

The Glastonbury Dial-A-Ride Service is available as follows:

• Monday through Friday from 8:45 a.m. to 3:30 p.m. with the exception of national holidays, and closings due to inclement weather. (When Glastonbury schools are closed, Dial-A-Ride does not operate).

• Tuesday & Thursday evenings from 5:00 p.m. to 8:00 p.m.

• Saturdays from 9:30 a.m. to 1:30 p.m. 

Please keep in mind that return trips must be scheduled at least 30 minutes prior to the end of the day's schedule.  

The following schedule will apply: 

Pick-Up Time – 10:00 am       Return Time – 12:00 pm 

For residents who live North of Hebron Avenue (Zone A)

• Mondays                                                  Stop & Shop   (Glastonbury Blvd.) 
• 1^st & 3^rd Tuesdays of the month:        Shop Rite 

For residents who live South of Hebron Avenue (Zone B)

• Thursdays                                              Stop & Shop (Oak Street)
• 2nd & 4^th Tuesdays of the month:     Shop Rite 

Please consult the Sharing Tree Newsletter for trips to Shop Rite in months with 5 Tuesday dates.

Shopping trips to local malls and shopping centers outside of Glastonbury are scheduled routinely and published in the Sharing Tree Newsletter as well.

Requests for all types of trips will be scheduled on a priority basis as follows:

• 1^st priority:  Medical appointments
• 2^nd priority: RCC/Senior Center activities
• 3^rd priority: Senior Center trips

All other destinations are scheduled thereafter based upon the needs of the program. 

To request a ride for daytime transportation, you must call (860) 652-7643 between 8:00 am and 11:00 am one business day PRIOR TO the day your ride is required for any reservation. 

For evening transportation, please call the day of your requested trip before 11:00 am. Requests made after 11:00 a.m. will NOT be accepted.

Please provide the following information when making a reservation:

• Full Name of Rider

• Rider’s Address

• Rider’s Telephone Number

• Desired Pick Up Time

• Destination

• Time of specific appointment

• If doctor’s appointment, give Dr’s name & telephone number

• Desired Return pick up Time

Every effort will be made to accommodate your request. There are, however, times when resources are limited (i.e. vehicle breakdown, driver illness, inclement weather, high volume of ride requests, etc.). If the times requested cannot be accommodated in the schedule, you will be notified. The rider can then either accept a revised time if one is available or cancel the request and make other arrangements.

The number to call for a cancellation is 860-652-7638. Riders are responsible for calling as soon as possible to cancel pick up or return trips. Riders who frequently forget to cancel reservations may be subject to a penalty/suspension of rides.

All passengers are required by law to use seat belts. There is no exception to this rule.  

Driveways must be passable and safe if the rider is to be picked up at the door. Drivers cannot back into, or out of driveways. (In some cases we may determine a need to do a visual assessment of a pick-up location prior to transporting an individual to ensure that safe access is possible).

The driver will drop off riders as close to their destination as safely possible. Drivers are not required, nor should they be expected to search for riders.

Riders MUST be ready at least 10 minutes ahead of the scheduled time. Only 2 destinations per person/per day.  Drivers are NOT allowed to make stops that are not on their schedule. 

Dial-A-Ride is a curbside service or a “door-to-door” service, provided a driver can safely turn around in a driveway. While the drivers may assist passengers getting in and out of the vehicle by offering their hand to hold, they are not allowed to assist passengers beyond that point. If you need assistance because you walk unsteadily or are in a wheelchair, you must provide your own escort. The escort must be identified as a rider when the reservation is made. 

Dial-A-Ride service will be cancelled when road conditions are, or may become, too difficult or hazardous for safe operation of a vehicle.

Riders should watch WFSB on TV for cancellation notices or call (860) 652-7638.

If the Glastonbury Schools are closed, Dial-A-Ride is cancelled.  

On days that the Dial-A-Ride service is cancelled, reservations for the next day can be made in the usual manner.

Service Animals (such as guide dogs) will be permitted on the vehicle. Other animals are allowed to be transported on Dial-A-Ride provided they are in a standard lap size pet carrier and can be transported/carried securely by the owner without assistance from the driver.

In an effort to ensure a safe environment and to accommodate as many individuals as possible on shopping days, there is a limit of 6 paper or plastic grocery store bags (or 4 reusable bags) per person per shopping trip. Drivers are NOT responsible for carrying or delivering groceries and/or other baggage.  Drivers will not carry bags further than curbside & grocery bags should be of reasonable weight.