Location:   Entry Level of Town Hall (2155 Main Street)
Hours:       Monday - Friday, 8:00 am - 4:30 pm
Phone:       (860) 652-7710
Email:        customerservicecenter@glastonbury-ct.gov

The Glastonbury Customer Service Center (CSC) is available Monday through Friday, 8:00 a.m. - 4:30 p.m. to help with "one-stop-shopping" of Town services.

Our Customer Service Representative, Lorna Churchill, is knowledgeable on a wide variety of Town services and happy to assist with transactions, provide information and resources, or direct you to the appropriate Department for further assistance. Please see the full list of CSC services below.

For resident convenience, the CSC is also equipped with two guest computers to allow Town Hall visitors to complete various online tasks as applicable.

Services Overview

The Customer Service Center in Town Hall is pleased to offer the following services:

• General Information and help navigating Town Hall / Locating Appropriate Departmental Offices
• Assistance with online license/permit applications
• Refuse Disposal Permits
• Employment Applications
• Notary Services
• Parks & Recreation Program Registration
• Processing Requests for Service
• Tax Payments (online or in the secure drop box)
• Venue and Park Grounds Rentals
• Voter Registration
• Youth & Family Services Theater Tickets (assistance with ticket purchase)

Lost & Found

The Customer Service Center (CSC) also manages the Lost & Found. If you find something on Town property, please turn it in to the CSC. Items will be kept for 30 days. If you've misplaced an item, please stop by or call us at (860) 652-7710 to check if it's been turned in. 

Tell Us How We're Doing!

If you would like to submit feedback on an interaction you had with any Town staff member throughout the organization, or make a suggestion as to how we can further improve any Town program or service, please click here and fill out the Customer Service Submission Form.