Refund Requests

Parks & Recreation cancelation requests are only accepted via the online cancelation request form, please click here.
Senior & Social Services program cancelation requests can be made by calling 860-652-7638

Please review your registrations carefully.

*Refunds will be automatic if a program is cancelled

*To avoid classes being cancelled last minute due to insufficient enrollment and in order to accommodate waiting lists in a timely fashion, refund requests must be made no later than five (5) business days before the program begins. Refund requests will not be considered after this time unless accompanied by a doctor's note.

*Refunds cannot be given on trips, special events, facility reservations and passes.

*For Glastonbury Boathouse and Riverfront Community Center facility rentals, please refer to your contract for cancellation policies.

*Registrations processed by credit card will be refunded to the card used and should be reflected within 7-10 business days. Check refunds generally take 2-4 weeks to process.